Terms of Service

Last updated on 31 October, 2025

Thank you for using District.

Acceptance of terms

These Terms of Service (the “Terms”) are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the District website and any other related mobile or software applications under the brand name ‘District’ (collectively “Platform”).

Please read these Terms carefully. By accessing or using the Platform, you are agreeing to these Terms and concluding a legally binding contract with Zomato Middle East FZ LLC and/or its affiliates (“District”/“We”/“Us”/“Our”). You may not use the Platform and/or its Services if you do not accept the Terms or are unable to be bound by the Terms.

By visiting our Platform and/or purchasing something from us, you engage in our Services and agree to be bound by these Terms, including any additional terms and conditions and policies referenced herein and/or available by hyperlink on the Platform. These Terms apply to all users of the Platform, including users who are browsers, vendors, customers, merchants, and/ or contributors of content displayed on the Platform displayed on the Platform.

Your use/ access of the Platform shall be governed by these Terms and the Privacy Policy as available on the Platform (“Privacy Policy”).

These Terms may be updated from time to time without notice. It is therefore recommended that you review these Terms, as available on the Platform, each time you access and/or use the Platform. In the event there is any conflict or inconsistency between these Terms and any other terms and conditions that appear on the Platform, these Terms will prevail.

For the purposes of these Terms:

“Customer” or “You” or “Your” refers to you, as a customer of the Services. A customer is someone who accesses or uses the Services for the purpose of sharing, displaying, hosting, publishing, transacting, or uploading information or views or pictures and includes other persons jointly participating in using the Services including without limitation a user having access to 'business page' to manage claimed business listings or otherwise.

“District Application” means the mobile application, owned and operated by Eternal Limited, the parent entity of District.

“Merchant” includes the shall mean the restaurants, event organisers, brand outlets or any other third-party onboarded with District.

Services Overview

‘District’ is a platform for the Customers to avail services with respect to going-out, dining, table reservations, sports, events, ticketing, etc., listed by the Merchants on the Platform from time to time (“Services”). Services on the Platform are available in select geographies in the United Arab Emirates.

Eligibility

If you are using the Platform on behalf of any person/ entity, you represent and warrant that you are authorized to accept these Terms on behalf of such person/ entity. Further, you and such person/ entity agree to be jointly, severally liable and indemnify us for violations of these Terms.

You agree to use the Services only in compliance with these Terms and applicable laws, and in a manner that does not violate our legal rights or those of any third party(ies).

Account and Registration Obligations

All users must register and log in for making transactions on the Platform. You must keep your account and registration details current and correct for receiving all communications from the Platform. By agreeing to the Terms, you agree to receive promotional, transactional, commercial or other communications, and newsletters from us. You can opt out from such communications and/or newsletters by using the opt out options as available in such communications. You can also change your notification preferences as available in your profile section of the Platform.

As part of the registration process on the Platform, access and usage thereof, we may collect your personally identifiable information/ preferences, including your name, email address, age, address, mobile phone number, and other contact details, demographic profile (like your gender, occupation, education etc.) and information about the pages on the Platform you visit/access, the links you click on the Platform, the number of times you access a particular page/feature etc. Processing of such information so collected will be done in compliance with the Privacy Policy.

By registering your mobile number with us, you provide your consent to be contacted by us directly or through a third party service provider via phone calls, SMS notifications, mobile applications and/or any other electronic mode of communication.

Content

“Content” will include (but is not limited to) reviews, images, photos, audio, video, location data, nearby places, and all other forms of information or data.

“Your content” or “Customer Content” means content that you upload, share or transmit to, through or in connection with the Services, such as likes, ratings, reviews, images, photos, messages, chat communication, profile information, or any other materials that you publicly display or displayed in your account profile.

“Our Content” means content that District creates and make available in connection with the Services including visual interfaces, interactive features, graphics, design, compilation, computer code, software, aggregate ratings, reports and other usage-related data in connection with activities associated with your account and all other elements and components of the Services excluding your Content and Third Party Content.

“Third Party Content” means content that comes from parties other than District or its customers, such as Merchants’ content.

Ownership of our Content and Proprietary Rights

We are the sole and exclusive copyright owners of the Services and our Content. We also exclusively own the copyrights, trademarks, service marks, logos, trade names, trade dress and other intellectual and proprietary rights throughout the world (“IP Rights”) associated with the Services and our Content, which may be protected by copyright, patent, trademark and other applicable intellectual property and proprietary rights and laws. You acknowledge that the Services contain original works and have been developed, compiled, prepared, revised, selected, and arranged by us through the application of methods and standards of judgment developed and applied through the expenditure of substantial time, effort, and money and constitute valuable intellectual property for us.
You agree to protect District’s proprietary rights in the Services and to comply with all reasonable written requests made by us or any third party appointed by us including our service providers, suppliers and/or licensors of content or otherwise to protect their and others' contractual, statutory, and common law rights in the Services. You acknowledge and agree that District (or District's licensors) own all legal rights, title and interest in and to the Services, including any IP Rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist). Unless you have agreed otherwise in writing with District, nothing in the Terms gives you a right to use any of District's trade names, trademarks, service marks, logos, domain names, and any other distinctive brand features or intellectual property.
You agree not to use any framing techniques to enclose any trademark or logo or other proprietary information of District; or remove, conceal or obliterate any copyright or other proprietary notice or source identifier, including the size, colour, location or style of any proprietary mark(s). Any infringement shall lead to appropriate legal proceedings against you at an appropriate forum for seeking all available/possible remedies under applicable United Arab Emirates laws or the laws of the country of violation (if applicable). You cannot modify, reproduce, publicly display or exploit in any form or manner whatsoever any of our Content in whole or in part except as expressly authorized by District.
To the fullest extent permitted by applicable law, we neither warrant nor represent that your use of materials displayed on the Services will not infringe rights of third parties not owned by or affiliated with us. You agree to immediately notify us upon becoming aware of any claim that the Services infringe upon any copyright trademark, or other contractual, intellectual, statutory, or common law rights by following the instructions contained herein.

Your License to use our Content

We grant you a personal, limited, non-exclusive and non-transferable license to access our Content and/or use the Services only as expressly permitted in these Terms. You shall not use the Content and/or Services for any illegal purpose or in any manner inconsistent with these Terms. You may use information made available through the Services solely for your personal, non-commercial use. You agree not to use, copy, display, distribute, modify, broadcast, translate, reproduce, reformat, incorporate into advertisements and other works, sell, promote, create derivative works, or in any way exploit or allow others to exploit any of our Content in whole or in part except as expressly authorized by us. Except as otherwise expressly granted to you in writing, we do not grant you any other express or implied right or license to use the Services, our Content or our IP Rights.
Any violation by you of the license provisions contained in this section may result in the immediate termination of your right to use the Services, as well as potential liability for copyright and other IP Rights infringement depending on the circumstances.

District’s License to your Content

In consideration of availing the Services on the Platform and by submitting your Content, you hereby irrevocably grant District a perpetual, irrevocable, world-wide, non-exclusive, fully paid and royalty-free, assignable, sub-licensable and transferable license and right to use your Content (including content shared by any business user having access to a 'business page' to manage claimed business listings or otherwise) and all IP Rights therein for any purpose including API partnerships with third parties and in any media existing now or in future. By “use” we mean use, copy, display, distribute, modify, translate, reformat, incorporate into advertisements and other works, analyze, promote, commercialize, create derivative works, and in the case of third party services, allow their users and others to do the same. You grant us the right to use the name or username that you submit in connection with your Content. You irrevocably waive, and cause to be waived, any claims and assertions of moral rights or attribution with respect to your Content brought against District or its Customers, any third party services and their users.

Your Content

You are responsible for your Content. You represent and warrant that you are the sole author of, own, or otherwise control all of the rights of your Content or have been granted explicit permission from the rights holder to submit your Content; your Content was not copied from or based in whole or in part on any other content, work, or website; your Content was not submitted via the use of any automated process such as a script bot; use of your Content by us, third party services, and our and any third party users will not violate or infringe any rights of yours or any third party; your Content is truthful and accurate; and your Content does not violate our content guidelines and policies or any applicable laws.
If your Content is a review, you represent and warrant that you are the sole author of that review; the review reflects an actual dining experience that you had; you were not paid or otherwise remunerated in connection with your authoring or posting of the review; and you had no financial, competitive, or other personal incentive to author or post a review that was not a fair expression of your honest opinion.
You assume all risks associated with your Content, including anyone's reliance on its quality, accuracy, or reliability, or any disclosure by you of information in your Content that makes you personally identifiable. While we reserve the right to remove Content, we do not control actions or Content posted by our Customers and do not guarantee the accuracy, integrity or quality of any Content. You acknowledge and agree that Content posted by Customers and any and all liability arising from such Content is the sole responsibility of the Customer who posted the content, and not District.
Content removal: We reserve the right, at any time and without prior notice, to remove, block, or disable access to any Content that we, for any reason or no reason, consider to be objectionable, in violation of the Terms or otherwise harmful to the Services or our Customers in our sole discretion. Subject to the requirements of applicable law, we are not obligated to return any of your Content to you under any circumstances. Further, the Merchant's reserves the right to delete any images and pictures forming part of Customer Content, from such Merchant's listing page at its sole discretion.

Third Party Content and Links

Some of the content available through the Services may include or link to materials that belong to third parties, such as third party reservation services, dining out, events or movies. Please note that your use of such third party services will be governed by the terms of service and privacy policy applicable to the corresponding third party. We may obtain business addresses, phone numbers, and other contact information from third party vendors who obtain their data from public sources.
We have no control over, and make no representation or endorsement regarding the accuracy, relevancy, copyright compliance, legality, completeness, timeliness or quality of any goods or services, advertisements and other content appearing in or linked to from the Services. We do not screen or investigate third party material before or after including it on our Services.
We reserve the right, in our sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any portion of the content accessible on the Services. Where appropriate, we may in our sole discretion and without any obligation, verify any updates, modifications, or changes to any content accessible on the Services, but shall not be liable for any delay or inaccuracies related to such updates. You acknowledge and agree that District is not responsible for the availability of any such external sites or resources, and does not endorse any advertising or other materials on or available from such web sites or resources.
Third party content, including content posted by our Customers or Merchant Partners, does not reflect our views or that of our parent, subsidiary, affiliate companies, branches, employees, officers, directors, or shareholders. In addition, none of the content available through the Services is endorsed or certified by the providers or licensors of such third party content. We assume no responsibility or liability for any of your Content or any third party content.
You further acknowledge and agree that District is not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such websites or resources. Without limiting the generality of the foregoing, we expressly disclaim any liability for any offensive, defamatory, illegal, invasive, unfair, or infringing content provided by third parties.

Content guidelines: You represent that you have read, understood and agreed to our content guidelines and policies as may be communicated to you on the Platform from time to time.

Restrictions on use: Without limiting the generality of these Terms, in using the Services, you specifically agree not to post or transmit any Content (including review) or engage in any activity that, in our sole discretion:

Violate the content guidelines and policies;
Is harmful, threatening, abusive, harassing, tortious, indecent, defamatory, discriminatory, vulgar, profane, obscene, libellous, hateful or otherwise objectionable, invasive of another's privacy, relating or encouraging money laundering or gambling;
Constitutes an inauthentic or knowingly erroneous review, or does not address the goods and services, atmosphere, or other attributes of the business you are reviewing;
Contains material that violates the standards of good taste or the standards of the Services;
Violates any third-party right, including, but not limited to, right of privacy, right of publicity, copyright, trademark, patent, trade secret, or any other intellectual property or proprietary rights;
Accuses others of illegal activity, or describes physical confrontations;
Alleges any matter related to health code violations requiring healthcare department reporting. Refer to our Guidelines and Policies for more details about health code violations;
Is illegal, or violates any federal, state, or local law or regulation (for example, by disclosing or trading on inside information in violation of securities law);
Attempts to impersonate another person or entity;
Disguises or attempts to disguise the origin of your Content, including but not limited to by: (i) submitting your Content under a false name or false pretences; or (ii) disguising or attempting to disguise the IP address from which your Content is submitted;
Constitutes a form of deceptive advertisement or causes, or is a result of, a conflict of interest;
Is commercial in nature, including but not limited to spam, surveys, contests, pyramid schemes, postings or reviews submitted or removed in exchange for payment, postings or reviews submitted or removed by or at the request of the business being reviewed, or other advertising materials;
Asserts or implies that your Content is in any way sponsored or endorsed by us;
Contains material that is not in English or, in the case of goods or services provided in foreign languages, the language relevant to such goods or services;
Falsely states, misrepresents, or conceals your affiliation with another person or entity;
Accesses or uses the account of another customer without permission;
Distributes computer viruses or other code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or electronic communications equipment;
Interferes with, disrupts, or destroys the functionality or use of any features of the Services or the servers or networks connected to the Services;
"Hacks" or accesses without permission our proprietary or confidential records, records of another customer, or those of anyone else;
Violates any contract or fiduciary relationship (for example, by disclosing proprietary or confidential information of your employer or client in breach of any employment, consulting, or non-disclosure agreement);
Decompiles, reverse engineers, disassembles or otherwise attempts to derive source code from the Services;
Removes, circumvents, disables, damages or otherwise interferes with security-related features, or features that enforce limitations on use of, the Services;
Violates the restrictions in any robot exclusion headers on the Services, if any, or bypasses or circumvents other measures employed to prevent or limit access to the Services;
Collects, accesses, or stores personal information about other customers of the Services;
Is posted by a bot;
Harms minors in any way;
Threatens the unity, integrity, defense, security or sovereignty of United Arab Emirates or of the country of use, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;
Modifies, copies, scrapes or crawls, displays, publishes, licenses, sells, rents, leases, lends, transfers or otherwise commercialize any rights to the Services or our Content; or
Attempts to do any of the foregoing.
is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person;

You acknowledge that District has no obligation to monitor your – or anyone else's – access to or use of the Services for violations of the Terms, or to review or edit any Content. However, we have the right to do so for the purpose of operating and improving the Services (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes), to ensure your compliance with the Terms and to comply with applicable laws or the order or requirement of legal process, a court, consent decree, administrative agency or other governmental body.

You hereby agree and assure District that the Platform/Services shall be used for lawful purposes only and that you will not violate laws, regulations, ordinances or other such requirements of any applicable central, state or local government or any other applicable law(s). You shall not upload, post, email, transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, junk mail, spam mail, chain letters or any other form of solicitation, encumber or suffer to exist any lien or security interest on the subject matter of these Terms or to make any representation or warranty on behalf of District in any form or manner whatsoever.

You hereby agree and assure that while communicating with the Merchants or with our chat support agents through any medium, you shall not use abusive and derogatory language and/or post any objectionable information that is unlawful, threatening, defamatory, or obscene. In the event you use abusive language and/or post objectionable information, District reserves the right to suspend the chat support service and/or block your access and usage of the Platform, at any time with or without any notice.

Any Content uploaded by you, shall be subject to relevant laws of United Arab Emirates and of the country of use and may be disabled, or and may be subject to investigation under applicable laws. Further, if you are found to be in non-compliance with the laws and regulations, these Terms, or the Privacy Policy, District shall have the right to immediately block your access and usage of the Platform and District shall have the right to remove any non-compliant content and or comment forthwith, uploaded by you and shall further have the right to take appropriate recourse to such remedies as would be available to it under various statutes.

Customer feedback

If you share or send any ideas, suggestions, changes or documents regarding District's existing business (“Feedback”), you agree that (i) your Feedback does not contain the confidential, secretive or proprietary information of third parties, (ii) District is under no obligation of confidentiality with respect to such Feedback, and shall be free to use the Feedback on an unrestricted basis (iii) District may have already received similar Feedback from some other Customer or it may be under consideration or in development, and (iv) By providing the Feedback, you grant us a binding, non-exclusive, royalty-free, perpetual, global license to use, modify, develop, publish, distribute and sublicense the Feedback, and you irrevocably waive, against District and the Customers any claims/assertions, whatsoever of any nature, with regard to such Feedback.
Please provide only specific Feedback on District's existing services or marketing strategies.
Notwithstanding the above-mentioned section, District or any of its employees do not accept or consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new or improved services or technologies, service enhancements, processes, materials, marketing plans or new service names. Please do not submit any unsolicited ideas, original creative artwork, suggestions or other works (“Submissions”) in any form to District or any of its employees. The purpose of this is to avoid potential misunderstandings or disputes when District's services or marketing strategies might seem similar to ideas submitted to District. If, despite our request to not send us your ideas, you still submit them, then regardless of what your letter says, the following terms shall apply to your Submissions. You agree that: (1) your Submissions and their Contents will automatically become the property of District, without any compensation to you; (2) District may use or redistribute the Submissions and their contents for any purpose and in any way; (3) there is no obligation for District to review the Submission; and (4) there is no obligation to keep any Submissions confidential.

Provision of Services being offered by District

PAY VIA THE PLATFORM FOR DINING OUT

DINING OUT: BOOK SERVICE/TABLE RESERVATIONS:

You can make a request for booking/reserving a table at a Merchant, offering table reservation via the Platform and related mobile or software application and such booking will be confirmed to you by email, short message service (“SMS”) and/or by any other means of communication only after the Merchant accepts and confirms the booking. The availability of a booking is determined at the time you request for a table reservation. While using the table reservation service, you shall be required to provide certain details, you agree to provide correct details and warrant that these details are accurate and complete. By submitting a booking request, you express your acceptance to District's terms and privacy policies and agree to receive booking confirmations by email, SMS and/or by any other means of communication after booking a table through the table reservation service. You further agree not to make more than one reservation for your personal use for the same mealtime.
Fees: District may collect booking fee on behalf of Merchant (“Booking Fee”) from you upon availing the table reservation service. This Booking Fee shall be adjusted by the Merchant against the total bill for the items consumed by you. Any balance amount remaining to be paid after deduction of the Booking Fee from the Merchant bill shall be payable by you. You shall also be liable to pay any additional charges and/or applicable taxes that may be applicable to the transaction. In the event of any change in the amount of the Booking Fee after the payment is made by you, the amount of the Booking Fee already paid by you will be applicable. You may be required to furnish the payment instrument at the Merchant from which payment has been made for identification purposes.
Modifications & Cancellations: Any request for modification of the confirmed booking will be subject to acceptance of the same by the Merchant. District will use its best endeavour to keep you informed of the status of the booking. A confirmed booking for which Booking Fee has been charged from you, modification option will not be available, however you are required to cancel the confirmed booking 24 (twenty-four) hours prior to the scheduled booking time to avail the refund. Unless otherwise provided herein these Terms, District shall refund the Booking Fee to you within 7 (seven) working days from the date of such cancellation. However, District reserves the right to retain the Booking Fee in the event you fail to cancel the booking within the estimated timeframe mentioned herein above.
Late Arrivals: District advises you to arrive 10 (ten) minutes in advance of the scheduled booking time. The Merchant reserves the right to cancel your booking and allocate the table to other guests in case of late arrivals and District shall in no manner be liable for such cancellation initiated by the Merchant. District hereby reserves its right to retain the Booking Fee paid by you, in the event you are late by more than 10 (ten) minutes from the scheduled booking time and/or fails to show up at the booking time at the Merchant’s premise.
Dispute: In the event the Merchant fails to honour the confirmed booking or in case of any other complaint or dispute raised by you in relation to the booking, you shall raise such disputes with District within 30 (thirty) minutes from the scheduled booking time. Upon receipt of such a complaint or dispute, District will make reasonable efforts to verify the facts of such complaint/ dispute with the Merchant and may at its sole discretion initiate the refund of the Booking Fee to such Customer.
Personal Information: you may be required to share certain personal information with District and/or the Merchant including but not limited to their name, phone number, email address in order to avail the table reservation service and you hereby permits District to share such personal information with the Merchant for confirming such Customer's booking and/or such other communication relating to but not limited to the table reservation service or any promotions by the Merchant. District will use these details in accordance with the Privacy Policy. District will share your personal information with the Merchant for the purpose of your reservation. However, notwithstanding anything otherwise set out herein, District shall in no manner be liable for any use of your personal information by such Merchant for any purpose whatsoever.
Additional Request: In the case of any additional request communicated by you at the time of the booking, the same will be conveyed to the Merchant by District and confirmed to the Customer basis Merchant's response. While District will take all the care to ensure timely communication of these requests to both the Customer and the Merchant, the liability to fulfill the request lies solely with the Merchant and District shall in no manner be liable if the Merchant does not honor any of the confirmed additional requests of the Customers.
Call Recording: District may contact via telephone, SMS or other electronic messaging or by email with information about the table reservation service or any feedback thereon. Any calls that may be made by District, by itself or through a third party, to the Customers or the Merchant pertaining to any booking requests of a Customer may be recorded for internal training and quality purposes by District or any third party appointed by District.
Liability of District: Notwithstanding anything otherwise set out herein, District shall in no manner be liable in any way for any in-person interactions with the Merchant as a result of the booking or for the Customer's experience at the Merchant or in the event a Merchant does not honor a confirmed booking.
Contact Us: you may write to us at dining@district.in for any further queries with regard to the table reservation service.

DINING OUT: PAY VIA THE PLATFORM

Different payment mechanisms can be used to make payments through the Platform in 2 (two) modes:

Online and mobile based payment mechanisms:

These include third party payment gateways, credit card/debit card/net banking transfer and/or e-wallets and/or any loyalty or reward points that are available on the Platform which can be used to make payments through the Platform thereby facilitating receipt of Bill Value (as defined below) by the Merchant(s) for the goods and/or services availed by you at the Merchants’ premise. In the event a Customer makes a payment for the Bill Value using the payment technology facilitated by the Platform, in the city(ies) in which this service is available, following terms and conditions shall be specifically applicable to the Customers:

You can make a payment for the Bill Value on the Platform by using any payment method available on the 'Payment' section on the Platform.
For the purposes of these Terms, “Bill Value” shall mean the total amount in United Arab Emirates Dirham set out in the bill towards the food and beverage(s) consumed by the Customer at the premises of the Merchant(s) and shall include applicable value added tax in United Arab Emirates, service charge and other charges as may be applicable.
You may be entitled to Benefits (as defined below), subject to your compliance with these Terms. For the purposes of these Terms, “Benefits” shall include but not be limited to either of the following: a. instant discount(s) applicable on the Bill Value; b. additional banking partner offer(s) applicable on the final payable amount, net of other discounts, provided that the final payable amount meets the minimum and maximum order value criteria for a particular offer, if any, as may be decided by the bank or Merchant from time to time; c. any other benefits such as scratch card or reward points as may be communicated by District on the Platform from time to time. You agree that the Benefits cannot be clubbed with any ongoing offers by the Merchant(s) at the Merchant(s)’ premises or on items which are being sold at maximum retail price (MRP). District reserves the right to terminate / suspend any of the Benefits, if District determines in its sole discretion that you: (i) have violated the Terms set out herein, (ii) have been involved in activities that are in contravention of these Terms; or (iii) have engaged in activities which are fraudulent / suspicious / unlawful in nature while availing any of the services on the Platform. District reserves the right to modify the Benefits and/or these Terms from time to time or at any time, modify or discontinue, temporarily or permanently, Benefits and/or these Terms, with or without prior notice and the decision of District shall be final and binding in this regard.
You shall be solely responsible to pay the Bill Value to the Merchant along with all associated costs and charges payable. In the event of a concern raised regarding the payment via the Platform, we shall use our best endeavours to assist you however such payment shall be subject to verification and confirmation from the respective Merchant.
In the event a Merchant fails to provide goods and/or services or if the Merchant provides unsatisfactory goods and/or services or in case of any other complaint or dispute raised by you in relation to the goods and/or services provided by the Merchant, you shall raise such disputes with District following the grievance redressal channels as provided under these Terms or as may be communicated on the Platform. Upon receipt of such a complaint or dispute, District will make reasonable efforts to verify the facts of such complaint/ dispute with the Merchant and may at its sole discretion initiate the refund up to the Bill Value to such Customer.
You acknowledge that upon fulfillment of payment of the Bill Value via the Platform, you will be able to view confirmation of such payment and will be required to show the payment confirmation to the Merchant’s representative available at the Merchant’s premises.
In case you make an erroneous payment via the Platform that has been transferred to the Merchant by District, District shall at its sole discretion on a best effort basis refund the erroneous payment amount to you, if District determines that the payment was made erroneously.
You acknowledge that the payment via the Platform is being made available purely on a ‘best effort’ basis and availing this option is voluntary.
These Terms do not alter in any way the terms or conditions of any other program or arrangement the Customer may have with District on the Platform.
You agree that District has no control over availability, offers, and pricing of products of the Merchant(s) and that District shall not be obligated to honor offer(s) which are not displayed on the Platform. You agree and acknowledge that the offer(s)/discounts cannot be combined with any other ongoing offers, discounts or deals extended by the Merchant(s) or on items which are being sold at maximum retail price (MRP). Customers can avail discount(s)/offers(s) and deals (“Offer(s)”) only when such Offer(s) are listed on Platform.
Termination of these Terms shall have no effect on the terms governing the contractual relationship between you and District. Further, these Terms do not alter in any way the terms or conditions of any other program or arrangement you may have with District on the Platform.
By accepting these Terms, you accept that, District may send alerts on your mobile phone number / e-mail / Platform notification / WhatsApp as per the details provided by you while registering on the Platform or to any such number replaced and informed by you subsequently.
It is clarified that terms and conditions specific to premises in respect of which District has facilitated payments through the Platform shall be published on the landing page of the Merchant’s listing accessible on the Platform. In the event of any conflict between the Merchant related terms and conditions, and these Terms, you agree that the Merchant related terms and conditions shall prevail and be binding on you at all times.
District may amend, vary, change or update these Terms, from time to time entirely at its own discretion. You shall be responsible for checking these Terms from time to time and ensure continued compliance with these Terms. Your use of the Platform after any such amendment or change in the Terms shall be deemed as your express acceptance to such amended/changed terms and you also agree to be bound by such changed/amended terms.

QR Enabled Services:

wherepayment is facilitated by scanning the QR code, i.e. the QR code provided by District and placed at the Merchant’s premises by the Merchant (“District QR”).

District shall provide the Merchant with the District QR. When you scan the District QR at the Merchant’s premises, you may be able to:

View the menu;
Ask the Merchant a question;
View and pay the Bill Value;
Split the Bill Value with others; and/or
Leave a review.

Upon selecting the option to view and pay the Bill Value, you will be re-directed to the Platform or a URL hosted by District (if you do not have the District Application) for payment of the Bill Value.
In addition to the terms in paragraphs (A) I-XIV above, as applicable, the following terms shall apply to a Customer’s payment using ‘QR Enabled Services’:

You shall not scan, transfer or attempt to scan or transfer money to any QR code which is not provided to you by the authorised Merchant’s representative at the premises. Further, you shall ensure that the QR code scanned redirects you to the District Application or a URL hosted by District. If it does not, please do not proceed with the payment and District expressly disclaims any liability/responsibility for the amount transferred to a QR code other than the District QR. Additionally, you agree not to scan Merchant representatives’ personal QR codes for transferring money in relation to the Bill Value. You agree that you shall be solely liable and responsible for any such attempts.
For payment through the URL, you will have the option of downloading the receipt of payment of the Bill Value onto Your phone. In case you fail to download the receipt of payment of the Bill Value , you agree that District shall not be liable or responsible to you for any disputes between you and the Merchant in relation to payment of the Bill Value, including for any erroneous payments made by you via the District QR. However, if you have downloaded the receipt of payment of the Bill Value onto Your phone, you may avail the grievance redressal channels mentioned in clause (ii) (a) A (VI) above, in case of any disputes/ chargeback requests.

You hereby acknowledge and agree that District shall not be responsible or liable in any manner for any accidents, mishaps or injuries suffered or alleged to be suffered by you at the premises of the Merchant(s).

OFFERS / DEALS / EXPERIENCES

You can make a request for booking via the Platform for the Deals (as defined below) for the Experiences (as defined below) curated and hosted by the Merchant and listed by the Merchant on the Platform and such booking will be confirmed to you by registered email, SMS and/or by any other means of communication only after the Merchant accepts and confirms the booking. For the purposes of these terms, “Deals” shall mean the offerings including buffets, brunches, thalis, food and beverage packages and/or combos, party packages, vouchers, ladies night, happy hour deals, exclusive menu curation, chef tasting or any other package etc., listed and/or displayed on the Platform which allows you to access the Experience(s) hosted or curated by the Merchant, from time to time. Deal(s) will be reservations in an electronic form purchased by you on the Platform, which allows the Customer thereof, to access the Experience(s) hosted by the Merchant for which such reservation is generated. Any Deal(s) offered or issued offline by the Merchant directly at its premises will not be treated as Deal(s) purchased via the Platform.
“Experiences” shall include without limitation the parties, lunches, events, experiences, plays, concerts, and other entertainment related offerings, hosted or curated by the Merchant for which the Deal(s) will be listed on the Platform.

The availability of a Deal is determined at the time a Customer requests for a booking. While booking a Deal or Experience, you shall be required to provide certain details, you agree to provide correct details and warrant that these details are accurate and complete. By submitting a booking request, you express your acceptance to District's terms and privacy policies and agree to receive booking confirmations by email, SMS and/or by any other means of communication after making such booking. Customer further agrees not to make more than 1 (one) booking for Customer's personal use for the same mealtime.
Fees: District may collect a Cover Charge (as defined below) from the Customer on behalf of Merchant upon availing District’s services to book our purchase the Deals. “Cover Charge” shall mean the amount payable by Customer to District on behalf of Merchant for booking and reserving the table for the Experience(s), purchase of deals, packages etc., listed and/or displayed on the Platform which allows the Customer to access the Experience(s) hosted or curated by the Merchant, from time to time. This Cover Charge shall be adjusted by the Merchant against the total bill for the goods or services consumed by the Customer at such Merchant’s premise. Any balance amount remaining to be paid after deduction of the Cover Charge from the Merchant bill shall be payable by the Customer. The Customer shall also be liable to pay any additional charges and/or applicable taxes that may be applicable to the transaction. In the event of any change in the amount of the Cover Charge after the payment is made by the Customer, the amount of the Cover Charge already paid by the Customer will be applicable. The Customer may be required to furnish the payment instrument at the Merchant from which payment has been made for identification purposes.
Modifications & Cancellations: Any request for modification of the confirmed booking will be subject to acceptance of the same by the Merchant. District will use its best endeavours to keep you informed of the status of the booking. A confirmed booking for which Cover Charge has been charged from you, modification option will not be available, however you are required to cancel the confirmed booking 24 (twenty-four) hours prior to the scheduled booking time to avail the refund. Unless otherwise provided herein these terms, District shall refund the Cover Charge to the Customer within 7 (seven) working days from the date of such cancellation. However, District reserves the right to retain the Cover Charge in the event you fail to cancel the booking within the estimated timeframe mentioned herein above.
Dispute: In the event the Merchant fails to honour the confirmed booking/Deal or in case of any other complaint or dispute raised by you in relation to the booking/Deal, You shall raise such disputes with District within 30 (thirty) minutes from the scheduled booking time through chat support. Upon receipt of such a complaint or dispute, District will make reasonable efforts to verify the facts of such complaint/ dispute with the Merchant and may at its sole discretion initiate the refund of the Cover Charge to You.
Personal Information: you may be required to share certain personal information with District and/or the Merchant including but not limited to their name, phone number, email address in order to avail the offers, Deals or Experiences and you hereby permit District to share such personal information with the Merchant for confirming such Customer's booking and/or such other communication relating to but not limited to the offers, Deals or Experiences or any promotions by the Merchant. District will use these details in accordance with the Privacy Policy published here. District will share your personal information with the Merchant for the purpose of your reservation. However, notwithstanding anything otherwise set out herein, District shall in no manner be liable for any use of your personal information by such Merchant for any purpose whatsoever.
Additional Request: In the case of any additional request communicated by you at the time of the booking, the same will be conveyed to the Merchant by District and confirmed to the Customer basis Merchant's response. While District will take all the care to ensure timely communication of these requests to both you and the Merchant, the liability to fulfill the request lies solely with the Merchant and District shall in no manner be liable if the Merchant does not honor any of the confirmed additional requests of the Customers.
Call Recording: District may contact via telephone, SMS or other electronic messaging or by email with information about offers, Deals or Experiences or any feedback thereon. Any calls that may be made by District, by itself or through a third party, to the Customers or the Merchant pertaining to any booking requests, offers, Deals or Experiences may be recorded for internal training and quality purposes by District or any third party appointed by District.
Liability Limitation: Notwithstanding anything otherwise set out herein, District shall in no manner be liable in any way for any in-person interactions with the Merchant as a result of the booking or for the Customer's experience at the Merchant’s premise or in the event a Merchant does not honor a confirmed booking, offers or Deals.
Contact Us: you may write to us at dining@district.in for any further queries with regard to the offers, Deals or Experiences.

EVENT TERMS

By purchasing tickets for the Event (as defined below), you agree to be bound by these Event Terms. Through the Platform, we provide to you information in relation to Events that are organized by Merchants (third-party entities) including the Event dates, venue, ticket pricing and other Event-related information, and facilitates sale of tickets to such Events. However, when you purchase a ticket for any Event, show, or content available on the Platform, you agree that for any issue or grievance under these Event Terms, your recourse shall be solely to District.

For the purposes of these terms, “Event” shall include parties, plays, concerts, activities, attraction(s) any other events or special packages, hosted and/or curated by Merchants, from time to time listed on the Platform.

It is clarified that terms and conditions specific to an Event in respect of which District has facilitated sale of tickets through the Platform shall be published on the Event page accessible on the Platform. In the event of any conflict between the Event-related terms and conditions, and these terms, you agree that the Event-related terms and conditions shall prevail and be binding on you at all times.

Payment Methods: We accept Visa, MasterCard, American Express, Debit Cards, International Cards via Stripe and Net Banking through the integrated ticketing system available only on the Platform. For certain events, we will also accept offline payment modes including cash / cheques only through authorised promoters, whose details will be listed on the respective event pages. If you are purchasing tickets from anywhere outside of Platform, including through any authorized promoters, it shall be completely your own responsibility to verify the genuineness of the source and authenticity of the ticket issued to you.

Pricing, offers, availability, and seat confirmation

Platform is a ticketing platform and sells tickets on behalf of Merchants and therefore has no control over its availability, offers, and pricing. If the Merchant announces any offer for the Event, such an offer will not apply to the tickets purchased before the announcement of the offer.
After the payment is complete, you will receive a confirmation page or email that must be shown at the event venue to redeem your tickets.
If you do not receive a confirmation number after submitting payment information, or if you experience an error message or service interruption after submitting payment information, please get in touch with our customer service department to confirm whether the order has been placed or not. We don’t want you to lose money in case you assume that an order was not placed because you failed to receive confirmation.
While purchasing tickets, you are limited to a specific number of tickets you can buy per event.
You should be a minimum of 21 (twenty-one) years of age in order to purchase the Ticket(s) and avail the applicable benefits at the Event(s). Consumption of alcoholic beverages at the Event(s) will only be permitted if you are of 21 (twenty-one) years of age (“LDA”) as per applicable laws and upon presenting a valid photo id (physical/digital) proof.

Cancellations, exchanges and refunds

ANY TICKET PURCHASED THROUGH THE PLATFORM IS MEANT SOLELY AND EXCLUSIVELY FOR PERSONAL USE BY THE PERSON IN WHOSE NAME THE TICKET HAS BEEN ISSUED. TICKETS ARE NOT A TRANSFERABLE PROPERTY AND CANNOT BE RESOLD, TRANSFERRED OR CONVEYED TO ANY PERSON UNLESS PRIOR WRITTEN AND EXPRESS PERMISSION HAS BEEN PROVIDED BY THE MERCHANT. ANY PERSON FOUND ABUSING TICKETS FOR PERSONAL GAIN OR FOR COMMERCIAL USE SHALL BE LIABLE TO SUITABLE LEGAL PROCEEDINGS INCLUDING THOSE RELATED TO BLACK MARKETING AND FINANCIAL & CRIMINAL FRAUD.

If District or the Merchant finds that you are transferring or selling, or you had in the past transferred or sold, your tickets, including m-ticket or band, through any mode, including social media platforms, other ticketing platforms, by hand, thereby allowing any other person to access the Event without purchasing the ticket from Platform, then District or the Merchant may initiate suitable legal proceedings.
Tickets once sold cannot be exchanged, cancelled, modified, transferred, or refunded, and you shall not make any request for modifications in the ticket, including change in date, time, location, or category unless the Merchant has specified so in the Event’s terms and conditions. Please make sure you check the date, time, and location before you book Your tickets. But we’d still advise you to read the terms and conditions for each Event regarding exchange, cancellation, modification, transfer, and refund. If you wish to change or modify your ticket details, the same shall be entirely at the discretion of the Merchant.
If an Event is cancelled and the Merchant of such Event agrees on issuing a refund for the tickets, it shall be the Merchant's responsibility to instruct District to communicate and contact you and process the refund and District shall have no liability in this regard. If an Event gets postponed to a later date, the Merchant at its sole discretion may give you an option to attend the Event on a rescheduled date or if you don;t wish to attend the Event you may avail a refund within a specific duration communicated to you by District. Upon successfully filling the relevant details required for the refund, you will be provided a refund. Any request for refund post the expiry of duration will be solely at Merchant’s discretion. However, the booking fee charged by District is non-refundable. If the Merchant informs District to process the refunds on their behalf, your refunds may reflect in your account within 7 (seven) to 10 (ten) working days from the date of receiving the refund request.

Refund Policy

In case you have made the payment but failed to receive any email and/or SMS confirmation, then chances are that such a payment has failed. Once we have confirmed a failed order, we process refunds on our own. While we process such refunds within 3 (three)-5 (five) days, it may take up to 7 (seven) - 10 (ten) working days (and sometimes more) for your financial institution to credit the amount back to your account.
District reserves the right to deny any refund for Ticket(s) in the event the Customer has failed to comply with the terms and conditions of the Event, as specified by the Merchant and/or District.
District reserves the right to deny refunds for tickets purchased outside of Platform. Any decisions taken by the Merchant and District will be final and binding in this regard. If you find that you have been issued fake tickets not authorized by us, then you may be a victim of fraud, for which you may consider filing appropriate police complaints/first information report at the nearest police station having jurisdiction over the area of your residence. We bear no responsibility or liability, under any law or circumstances, for such frauds committed by unauthorized third parties.
Zero Cancellation Fee Policy:

At the time of purchasing the Ticket(s) via District Platform, you may see an option to add Zero Cancellation Fee (“Zero Cancellation Fee”) for some Ticket(s), where you will be able to cancel the Ticket(s) 48 (forty-eight) hours prior to the Event(s) day and get a refund of the Ticket(s) value.
The Zero Cancellation Fee is non-refundable, you will only get a refund of the Ticket(s) value for the Ticket(s) cancelled by you.
Some Ticket(s) may not be eligible for the Zero Cancellation Fee Policy as reflected on the Platform.
All refunds shall be processed back to source at the time of refund of the Ticket(s) value.
The refund request must be submitted by you no later than 3 (three) days post the completion of the Event(s).
The refunds will be processed within 7 (seven)-15 (fifteen) working days post the submission of the refund request.
The refund request submitted by you must be accompanied with identification proof and such other documents as may be required.
The refund will not exceed ticket value per transaction whatsoever.

Ticket Delivery

Email confirmation: Your booking confirmation will be sent via an email. This confirmation needs to be printed and shown at the ticket counter to get a physical ticket, if entry to the Event in respect of which such ticket has been booked is subject to presentation of a physical ticket.

SMS/ Whatsapp confirmation: Your booking confirmation will be sent via an SMS and/or Whatsapp notification. You may be requested to display the ticket details received along with appropriate identity proofs to receive a physical ticket.

Physical Tickets: In case of physical tickets, we will deliver them to your address confirmed and provided by you on the Platform. However, delivery charges will not be refunded for any reasons beyond District’s or its delivery partner’s control, including but not limited to your premises being closed at the time of delivery or in case you have provided an incorrect address. It is Your responsibility to ensure that delivery is taken at the address provided by you. It is also your responsibility to ensure that you keep your delivery address updated to the one where you can ensure delivery is taken.

Ticket Pick-Up:If at the time of purchasing physical tickets, you choose to ‘pick-up’ tickets from a designated location, then the pick-up details shall be intimated to you on the purchase email containing details of your purchase. You can only pick-up the physical tickets during the pick-up window from the location or address specified in the email and/or SMS confirmation.

It is clarified that if you have chosen the delivery option, then the ticket redemption shall not be available at the box-office at the Event's venue. We will not be able to fulfil Your requests for issuing a duplicate ticket or issuing an e-ticket as a replacement. Therefore, it’s highly important for you to ensure that you pick up the tickets during the pick-up window. It is your responsibility to periodically check your notifications that shall be sent to you at the start of and during the pick-up window.

In all of the above options, you will need to produce the credit or debit card used to purchase the tickets along with a valid government-issued photo ID proof (Driver's license/Passport) for picking up the tickets at the venue. If the card user is not picking up the tickets herself/himself, an authorisation with the photocopy of this card signed by the cardholder needs to be produced. The signature on the card will be matched against the one used for authorisation.

Damage: You shall be solely responsible for any damage, loss, destruction, mutilation or wastage of a physical ticket which occurs for any reason except those related to packaging issues. If you received a damaged ticket due to packaging issues, please do not take delivery of the physical ticket and instead hand it back to the delivery supplier. Accepting delivery shall exempt District from all liability for damage to physical tickets arising because of packaging issues and District shall not be responsible to compensate you for such damage or provide you a replacement ticket. We will not be able to help you redeem the physical tickets if the barcode/qr code is not scannable. In such situations, you will be required to purchase another new ticket(s) to get access to the venue.

Convenience Fee:

At the time of purchasing the Ticket(s), Deal(s), booking the table via the Platform, a convenience fee and/or E-ticket charge will be charged for the Services provided to you by District.
The convenience fee is non-refundable except for the Event(s) which are cancelled by the Merchant(s).
All refunds shall be processed back to source at the time of refund.

For any help or queries pertaining to Event, you may reach out to us through chat support or other channels as communicated on the Platform.

General terms and conditions

You shall be solely responsible for providing the correct details, including recipient name, address, contact details, etc. and making the payments against all bookings or transactions made through your account. District shall not have any liability/ obligation in this respect (including accepting any refund/ cancellation requests).
District reserves the right to charge a subscription and/or membership fee in respect of any of its Service and/or any other charge or fee on a per order level from Customers, in respect of any of its Service on the Platform anytime in future including without limitation, peak hours, very high demand, late night fee, handling charges, convenience/platform fee, small cart fee, or any other fee as may be communicated on the Platform. You shall be informed of such charges prior to making a transaction on the Platform at the stage of check-out. By making a transaction or making a booking, you agree to pay for such charges. These charges may vary from transaction to transaction, which may be determined on multiple factors such as cart value, time of the day, time taken, demand for delivery, seasonal peaks or such other parameters as may be determined from time to time. Further, District or the Merchant may from time to time offer to the customers credits, discounts, promo codes, vouchers or any other form of cashback. District and the Merchant reserve the right to modify, convert, cancel and/or discontinue the respective credits, promo codes or vouchers, as they may deem fit.
By attending the Event, you acknowledge and agree that you may be photographed, filmed, or otherwise recorded by the Merchant, District, or their authorised partners during the course of the Event. You hereby grant your irrevocable consent and permission to the use of your image, likeness, voice, and/or appearance as captured in any such photograph, video, or recording, without compensation, in any media now known or hereafter devised, worldwide, in perpetuity, for any lawful purpose including but not limited to marketing, advertising, promotional, and archival use by District, or their affiliates.
While purchasing Ticket(s) on the Platform, you will be required to share certain personal information with District including your name, phone number, email address, preferences, etc. to enable the Merchant(s) to process your booking for the Event(s) and you hereby permit District to share such personal information with the Merchant(s) for confirming your Ticket(s) or sending communications relating to the Event(s). District will use this information in accordance with its privacy policy. Notwithstanding anything otherwise set out herein, District shall in no manner be liable for the use of your personal information by the Merchant(s) for any purpose whatsoever as District does not control the privacy practices of the Merchant(s).
Ticket(s) cannot be withdrawn in the form of money. You acknowledge and agree that the Ticket(s) once purchased are non-exchangeable, non-transferable and not redeemable for purposes other than in accordance with these Event Terms.
You will provide authentic and true information in all instances where any information is requested of you. District reserves the right to confirm and validate the information and other details provided by you at any point of time.
That if at any time, the information provided by you is found to be false or inaccurate (wholly or partly), District shall have the right in its sole discretion to reject registration, cancel all orders, and debar you from using its Services and other affiliated services in the future without any prior intimation whatsoever, and without any liability to you.
You agree and acknowledge that the availability of Ticket(s) is determined at the time you place a purchase request for the Ticket(s) of any Event(s) and shall be subject to the discretion of the respective Merchant(s).
District is constantly evolving in order to provide the best possible experience and information to its Customers. You acknowledge and agree that the form and nature of the Services which District provides, may require affecting certain changes in it, therefore, District reserves the right to suspend/cancel, or discontinue any or all Services at any time without notice, make modifications and alterations in any or all of its contents, goods and services contained on the Platform without any prior notice.
We, the software, or the software application store that makes the software available for download may include functionality to automatically check for updates or upgrades to the software. Unless your device, its settings, or computer software does not permit transmission or use of upgrades or updates, you agree that we, or the applicable software or software application store, may provide notice to you of the availability of such upgrades or updates and automatically push such upgrade or update to your device or computer from time-to-time. You may be required to install certain upgrades or updates to the software in order to continue to access or use the Services, or portions thereof (including upgrades or updates designed to correct issues with the Services). Any updates or upgrades provided to you by us under the Terms shall be considered part of the Services.
You acknowledge and agree that if District disables access to your account, you may be prevented from accessing the Services, your account details or any files or other content, which is contained in your account.
You acknowledge and agree that while District may not currently have set a fixed upper limit on the number of transmissions you may send or receive through the Services, however District may set such fixed upper limits at any time, and the same will be communicated to you on the Platform.
In our effort to continuously improve the Platform and/or Services, we undertake research and conduct experiments from time to time on various aspects of the Services and offerings, including our apps, websites, user interface and promotional campaigns. As a result of which, some Customers may experience features differently than others at any given time. This is for making the Platform better, more convenient and easy to use, improving Customer experience, enhancing the safety and security of our services and offerings and developing new services and features.
District may from time to time introduce referral and/or incentive based programs for its Customers. These referral and/or incentive based programs may be governed by their respective terms and conditions. By participating in such programs, the Customers are bound by the respective program terms and conditions communicated on the Platform as well as these terms. Further, District reserves the right to terminate / suspend a Customer's account and/or participation of the Customer in such programs if District determines in its sole discretion that the Customer has violated the rules of the such program(s) and/or has been involved in activities that are in contravention of the program terms and/or these terms or has engaged in activities which are fraudulent / unlawful in nature. Furthermore, District reserves the right to modify, cancel and discontinue its programs without notice to the Customers.
The Customer agrees and acknowledges that any form of misuse, duplication, reproduction, resale, alteration, or unauthorised transfer of electronic tickets (E-Ticket(s)) is strictly prohibited. Each E-Ticket(s) is valid only for the individual to whom it is issued and for the specific Event as mentioned therein. District and/or the Merchant reserve the right to cancel any E-Ticket that is found to have been misused or tampered with, without any obligation to provide a refund. Any such misuse may also result in legal action under applicable laws.

You hereby agree and undertake that you shall not, directly or indirectly, engage in or attempt to engage in any of the following activities while accessing or using any part of the Platform:

Violate any applicable law, regulation, or rule.
Submit, transmit, or upload any software, code, or materials that are malicious in nature or that may compromise the security, integrity, or performance of the Platform.
Link to any part of the platform other than the URL assigned to the homepage.
Frame, mirror, scrape, or crawl any portion of the Platform, including but not limited to any Content, or develop or use tools to do the same or enable others to do so.
Modify, adapt, sublicense, translate, sell, reverse engineer, decompile, or disassemble any portion of the Platform, including but not limited to any tickets, underlying algorithms, or barcodes used in connection with the tickets, or otherwise attempt to derive the source code, structure, or underlying ideas of any part of the Content.
Remove, obscure, or alter any copyright, trademark, or other proprietary rights notices contained on the Platform.
Take any action that, in District’s sole discretion, imposes or may impose an unreasonable or disproportionately large load on the infrastructure of the Platform.
Reproduce, modify, display, publicly perform, distribute, or create derivative works of the Platform or its Content, including any Tickets, except as permitted by applicable law for archival or lawful purposes.
Use any bot technology, automated purchasing software, or similar mechanism on the Platform.
Circumvent, disable, or otherwise interfere with any security features, access control systems, or technological protections implemented on the Platform.
Use the Platform to collect information about other users, including but not limited to personal data, or to send unsolicited messages, spam, or phishing attempts.
Purchase or attempt to purchase more tickets than permitted for a specific Event.
Use presale codes not provided directly to you by District.
Manipulate identifiers or otherwise disguise the origin of any interaction with the Platform.
Conceal your identity or impersonate any individual or entity, including by using multiple IP addresses or communication methods to conduct transactions.
Prevent, restrict, or inhibit any other person from accessing or using the Platform.
Deep link to any part of the Platform without District’s prior written authorisation.
Engage in any conduct that prevents or undermines another consumer’s fair access to tickets or the use of the Platform.
Any breach of this clause shall constitute a material breach of the Terms and may result in suspension, termination, or legal action at District’s sole discretion.

At times, District may collaborate with third parties to better your Customer experience on the Platform, where you may have the option to opt-in for availing certain services from such third parties via the Platform or such services may be part of the package. For instance, services provided to you by third parties pursuant to advertising/ marketing campaigns. In such cases you acknowledge and agree that the services will solely be provided by such third parties, as per their terms and conditions and District will have no role and/or control over the fulfilment and completion of the services provided including but not limited to transaction tracking, customer care support, grievance, etc. Further, by opting in for such ad-on services/ making a transaction that includes such services in the package, you explicitly give your consent to share your personal information as available with District along with transaction details with the third party service provider to provide the services.

Intellectual Property

District expressly reserves all intellectual property rights in all text, programs, services, processes, technology, images, content and other materials which appear on the Platform. Access to or use of the Platform does not confer and should not be considered as conferring upon anyone any license, sub-license to any intellectual property rights. All rights, including copyright, in and to the Platform are owned by or licensed to District. Any use of the Platform or its contents, including copying or storing it or them in whole or part is prohibited without the express prior written consent of District.

You may not modify, distribute or re-post anything on/ from the Platform for any purpose. The names and logos and all related service names, design marks and slogans are the trademarks/service marks of District, its group companies/ affiliates, its partners or its suppliers/service providers, if any. All other marks are the property of their respective owners. No trademark or service mark license is granted in connection with the materials contained on the Platform. Access to or use of the Platform does not authorize anyone to use any name, logo or mark in any manner. References on the Platform to any names, marks, services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you after having express consent from third parties and do not in any way constitute or imply District’s endorsement, sponsorship or recommendation of the third party, the information, its services.

District may provide third party content on the Platform (including embedded content) or links to third-party web pages, content, applications, and services, including advertisements and promotions (collectively, “Third Party Content”) as a service to those interested in this information. We do not control, endorse or adopt any Third-Party Content, including that the inclusion of any link does not imply affiliation, endorsement or adoption by District of any site or any information contained therein, and can make no guarantee as to its accuracy or completeness. You acknowledge and agree that District is not responsible or liable in any manner for any Third-Party Content and undertakes no responsibility to update or review such Third-Party Content. District is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to access a link of any third-party website and/ or avail any service pursuant to the same, you do so entirely at your own risk and expense.

If you believe that your intellectual property rights have been violated/used in any manner which results in infringement, then please inform us at District. We will evaluate the contents of your notice and will respond within a reasonable period of time. We may take such action as we deem appropriate in keeping with applicable law and our policies, we may also reach out to you for additional details. It may be noted that reporting inaccurate, false or misleading information to District may result in civil and/or criminal liability. You agree to indemnify District for all claims brought by a third party(ies) against District arising out of or in connection with the submission of your email at District.

Information Disclosure

To protect against the loss, misuse and alteration of the information under its control, District has in place appropriate physical, electronic and managerial procedures. For example, District servers are accessible only to authorized personnel and your information is shared with employees and authorized personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although District endeavours to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the internet cannot be made fully secure. By using the Platform, you agree that District will have no liability for disclosure of your information due to errors in transmission and/or unauthorized acts of third parties.

Call Recording: All calls between you and us (including between you and the delivery partners) (directly or indirectly through a third party) may be recorded by us or the third party engaged by us. All such calls are recorded including for internal training and quality purposes by us and/or any third party appointed by us. You explicitly agree and permit District and the third party engaged by District, to record all the calls/ information provided by you during your telecon and to share it with our authorized personnel / delivery partners. You also explicitly agree and permit District to share any data (including call recordings) related to you with its group companies/ affiliates and/or the governmental/ regulatory authorities, if required under any law.

Misrepresentation

District shall assume no responsibility for any communication not authorised by District with respect to any offers, promotions, housefull sale, etc. This includes, but is not limited to, any fraud or misrepresentation caused by any third-party administrators resulting in loss or injury to the user. Customers are cautioned that District does not run any call centre, and does not make available for communication any landline/mobile number/email ID/social media channel/any other electronic means to its users, except as specifically set out in these Terms and to that end, you are cautioned against unauthorised persons/ fraudsters and imposters claiming to be calling/ answering on District’s behalf. In case any Customer wishes to communicate, the Customer may communicate at the following/email apart from the faster In app Chat option

Please note: District does not solicit confidential information such as OTP/CVV/PIN NUMBER/Card number either through call or mail or any other means, neither will District ask you to share any sensitive data or information via email or telephone. If you receive any such request by email or telephone, please do not respond/divulge any sensitive data or information. Please do not reveal these details to fraudsters and imposters claiming to be calling on District’s behalf. Please report suspicious activities to feedback@district.in.

Disclaimer of warranties, limitation of liability and Indemnity:

Disclaimers

You acknowledge and undertake that you are accessing the Services on the Platform and transacting at your own risk and are using your best and prudent judgment before entering into any transactions. District makes best efforts to display available services, including in respect of their colour, size, shape and appearance, as accurately as possible. However, as the same are representative, the actual color, size, shape and appearance may have variations from the depiction on your mobile/computer/ display screen.

District does not make any representation or warranties in respect of the services available on the Platform nor does District implicitly or explicitly support or endorse the supply of any services on the Platform. District accepts no liability for any error, inaccuracy or omission of third parties or for information/inputs received from third parties and provided to you through the Platform or otherwise.

Indemnity

Notwithstanding anything to the contrary, you agree to indemnify, defend, and hold harmless District from and against any third party claims, damages (actual and/or consequential), actions, proceedings, demands, losses, liabilities, costs and expenses (including reasonable legal fees) suffered or reasonably incurred by them arising as a result of, or in connection with: (a) your Feedback and/ or content, (b) your unauthorized use of the Platform/Services, or services included or advertised in the Services; (c) your access to and use of the Services; (d) your violation of any rights of another party; or (e) your breach of these Terms (including Privacy Policy and any infringement by you of the intellectual property rights of any third party) and/ or applicable law. We retain the exclusive right to settle, compromise and pay, without your prior consent, any and all claims or causes of action which are brought against us. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims. You agree not to settle any matter in which we are named as a defendant and/or for which you have indemnity obligations without our prior written consent. We will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

Limitation of Liability

Notwithstanding anything to the contrary:

District shall not be liable for any claims, damages or losses to the Customer or any other person other than as established by a non-appealable order of a court of competent jurisdiction.

Subject to the above, the maximum aggregate liability of District, if any, as so established and ordered, shall in no event exceed an amount of AED 215/- (Two Hundred and Fifteen United Arab Emirates Dirham Only) for any claim that may arise under or in connection to these Terms.

District shall not be liable, under any circumstances, whether in contract or in tort, for any indirect, special, consequential, exemplary, punitive or incidental losses or damages, including on grounds of loss of profit, loss of reputation or loss of business opportunities.

Termination of your access to the Platform/Services

District in its sole discretion and without liability, reserves the right to terminate or refuse your registration, terminate your use of the Platform/ Services and/ or refuse to permit/ restrict your usage/access to the Platform/ Services, without notice, with or without cause including if District has reason to believe (including through evaluating usage patterns), whether by notice or otherwise that: (a) you do not conform to the eligibility criteria, or the eligibility criteria is not met/is violated by a user, or (b) you may commit/ be in breach of these Terms (including Privacy Policy). We may immediately deactivate or delete your account and all related information and/or bar any further access to your account or the Services. If you use the Services in violation of these Terms, we may, in our sole discretion, retain all data collected from your use of the Services. Further, you agree that we shall not be liable to you or any third party for the discontinuation or termination of your access to the Services.

You may delete your account at any time by using the option as available on the Platform and ceasing further use of the Platform/Services. Your personal data will be processed in accordance with the Privacy Policy as updated from time to time.

District’s rights to any Feedback, indemnification rights and provisions relating to Governing Law and Jurisdiction, shall survive any termination of these Terms. Any such termination of these Terms shall not affect/ waive your obligation to pay for services already ordered/availed from the Platform or affect any liability that may have arisen or may arise relating to events preceding the date of termination.

Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without giving effect to the principles of conflict of laws thereunder.

Miscellaneous

Interpretation: The section and subject headings in these Terms are included for reference only and shall not be used to interpret any provisions of these Terms.
Entire Agreement and Waiver: The Terms, together with the Privacy Policy and any additional terms related to specific programs, events or arrangements, shall constitute the entire agreement between you and us concerning the Services. No failure or delay by us in exercising any right, power or privilege under the Terms shall operate as a waiver of such right or acceptance of any variation of the Terms and nor shall any single or partial exercise by either party of any right, power or privilege preclude any further exercise of that right or the exercise of any other right, power or privilege.
Severability: If any provision of these Terms is deemed unlawful, invalid, or unenforceable by a judicial court for any reason, then that provision shall be deemed severed from these Terms, and the remainder of the Terms shall continue in full force and effect.
Partnership or Agency: None of the provisions of these Terms shall be deemed to constitute a partnership or agency between you and District and you shall have no authority to bind District in any form or manner, whatsoever.
Carrier Rates may Apply: By accessing the Services through a mobile or other device, you may be subject to charges by your Internet or mobile service provider, so check with them first if you are not sure, as you will be solely responsible for any such costs incurred.
Linking and Framing: You may not frame the Services. You may link to the Services, provided that you acknowledge and agree that you will not link the Services to any website containing any inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful topic, name, material, or information or that violates any intellectual property, proprietary, privacy, or publicity rights. Any violation of this provision may, in our sole discretion, result in termination of your use of and access to the Services effective immediately.
Contact Us:

Details of the Company

Legal Entity Name: Zomato Middle East FZ LLC
Trade License Number: 751311
Registered Address: DMC -BLD 05-DQ-F03-001-Dubai-UAE.
Corporate Address: Details of website and Application: ‘District’ application for mobile and handheld devices
Contact Details: info@zomato.com

Grievance Redressal Mechanism:

For any order related issue, you may first reach out to us via chat support on the Platform for real time basis resolution.

Details of the Grievance Officer
Pulkit Handa
Grievance Officer
Email address: grievance@zomato.com
Time: Monday - Friday (09:00 a.m. to 18:00 p.m.)